Shipping

Thank you for shopping at DoGood! We are committed to ensuring your satisfaction with our products and services. This page outlines important information regarding shipping and returns to provide you with a seamless shopping experience.

  • Order Processing: Upon receiving your order, we strive to process and ship it as quickly as possible. Please allow 1-2 business days for order processing, excluding weekends and holidays.

  • Shipping Methods: We offer reliable shipping services to deliver your products safely. Our available shipping methods and carriers may vary depending on your location. During the checkout process, you will be presented with the available options for your specific destination.

  • Shipping Fees: Shipping fees will be calculated based on your order's weight, dimensions, shipping destination, and chosen shipping method. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase.

  • Delivery Time: The estimated delivery time will depend on the shipping method you select and your location. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays experienced by the shipping carrier.


    *International shipping is not available at this time. Hopefully that changes soon!

Returns

  • Product Satisfaction: We take pride in the quality of our products. If, for any reason, you are not completely satisfied with your purchase, please contact our customer support team within 14 days of receiving your order.

  • Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as perishable items or personalized goods, may not be eligible for returns for hygiene or customization reasons. Please contact our customer support team for further assistance.

  • Return Process: To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.

  • Return Shipping Costs: Unless otherwise specified, customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product. Please note that original shipping fees are non-refundable.

  • Refunds and Exchanges: Once we receive and inspect the returned product, we will notify you of the status of your refund or exchange. If eligible, refunds will be processed back to the original payment method used for the purchase. Exchanges will be subject to product availability.

  • Please note that the above shipping and returns policies are subject to change without prior notice. We encourage you to review this page periodically for any updates or modifications.

  • If you have any further questions or require assistance regarding shipping and returns, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and provide you with an exceptional shopping experience.


    Thank you for choosing DoGood!